Highland County Job and Family Services administers state, federal and local programs designed to help those in need and help families work toward self-sufficiency. Today, the approximately 50 employees that work for the agency serve thousands of Highland County residents.

The department is a triple-combined public human service agencies– providing public assistance, children’s services, and child support programs to the community.

Among the department’s many duties: local child protection, adult protection, child care, child support enforcement, cash assistance, food assistance and medical assistance.

HCJFS is one of the largest departments within Highland County government and reports to the Board of Highland County Commissioners.



Through a spirit of community cooperation the mission of Highland County Job and Family Services is to offer resources and programs to assist and encourage the people of Highland County to become self-sufficient individuals and promote safe, stable, healthy families.

Our Leadership

Director: Jeremy Ratcliff

Ratcliff, who became the agency's director on June 14, 2021, possesses a Bachelor of Arts Degree in Social-Political Studies/Criminal Justice and a Master of Science Degree in Management & Leadership.  He joined the agency after serving as the Director of Court Treatment for Talbert House, overseeing residential substance use disorder treatment services from 2018-2021.  Prior to Talbert House, Mr. Ratcliff was employed by the Highland County Probation Department since 2001, including serving as Director of Probation from 2002-2018.

Ratcliff  oversees the daily operation of a triple-combined human service agency including; Public Assistance (Ohio Works First Cash Assistance, Supplemental Nutrition Assistance Program (SNAP), and Medicaid), Child Support Enforcement (Establishment, Enforcement, Collection, Review and Adjustment), and Children Services (Protection from abuse and neglect for children and seniors). Additionally, the director oversees fiscal operations, contracting, contract monitoring, and budgeting.


Income Maintenance Administrator: Darlene Ford

Darlene Ford oversees the administration of the Public Assistance Programs (Ohio Works First Cash Assistance, Supplemental Nutrition Assistance Program (SNAP), and Medicaid).

Child Support Administrator: Kim Case

Kim Case oversees the administration of the Child Support Program.